Scorpion: From a Troubled Migration to Native B2B on Shopify Plus

01. The Challenge

Scorpion manufactures window film, paint protection film and protective coatings, and sells to consumers and to a national network of dealers and installers from one online store. Its first migration to Shopify had stopped at the storefront. Dealer pricing depended on a third-party wholesale app that caused pricing and promotion errors. Orders were re-keyed by hand from Shopify into NetSuite. The fix on the table was a costly middleware subscription, before any custom work.

02. The Solution

HiveB2X took over the store and replaced apps and manual work with native Shopify Plus features and a lean integration.

• Quick NetSuite integration. A direct order integration between Shopify and NetSuite went live early in the engagement, ending manual order entry and removing the need for third-party middleware.
• Commission logic in transit. As each order moves to the ERP, the integration matches the customer record, maps online SKUs to fulfillment SKUs, assigns the right sales rep and applies the commission rule.
• Native B2B on Plus. The wholesale app was retired in favour of Shopify B2B companies, tiered dealer catalogs and price lists, running beside retail on the same store. Dealer registration creates the company and applies the right tier automatically.
• Two-way fulfillment. Tracking and fulfillment status flow back from NetSuite to Shopify, so dealers see where their order is.
• Mobile app integrated into Shopify. Scorpion's SCAN mobile cutting app is linked to Shopify customer accounts, so app subscribers earn store credit and discounts they spend on the store.
• Catalog and storefront rebuild. Product data was standardized, collections and navigation were rebuilt, and the store moved to a redesigned theme.

03. The Result

Revenue is up more than 20% year over year. Manual order entry is gone, an ongoing middleware cost was avoided, and dealer pricing, onboarding and fulfillment now run on native Shopify Plus features that Scorpion's own team can manage.